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上海市儿童临时看护中心(以下简称中心)自成立以来,一直将建立规范的管理制度作为重中之重:建立ISO9001质量管理体系,以保证对弃儿(疑似)的服务质量;建立弃儿(疑似)收治、公示、寻亲及认领工作的操作流程,不仅保证了中心工作行之有效,而且使走失儿童回归家庭规范化、程序化,使儿童认领工作有章可循,有据可依。
Shanghai Children’s Temporary Nursing Center (hereinafter referred to as the Center) since its inception, has been to establish a standardized management system as a top priority: the establishment of ISO9001 quality management system to ensure that abandoned children (suspected) quality of service; the establishment of abandoned children Suspicion) of the procedures for the admission, publicity, search of relatives and claiming of work, which not only ensured that the work of the center was effective, but also returned the lost children to families in a standardized and procedural manner so that children’s claiming was handled in accordance with rules and procedures.