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目的:提升医院药学部的药学管理水平。方法:将品管圈活动——蚂蚁圈应用于药品供应的管理中,分析药品供应不足、不及时的原因,制定相应的对策并实施,同时评估该活动的效果。结果:通过全员参与该活动,不良项目发生次数有所减少,下降比例达60%以上,活动收到良好效果。结论:药学部通过推行品管圈活动,提高了药学人员参与管理的意识和解决问题的能力,调动了工作积极性和工作责任心,提高了工作效率,改善了患者满意度。
Objective: To improve the pharmacy management of the hospital pharmacy. Methods: The QA activity-ant circle was applied to the management of drug supply. The reasons for insufficient supply and inadequate supply of drugs were analyzed. Corresponding countermeasures were formulated and implemented, and the effect of the activity was evaluated. Results: Through the full participation of the activity, the number of adverse events decreased, with a decrease of more than 60%, and the activity received good results. Conclusion: Through the implementation of quality control circle activities, the pharmacy department improved the awareness of pharmacy staff in management and problem solving, aroused enthusiasm for work and sense of responsibility, improved work efficiency and improved patient satisfaction.