随着我国高等教育及科学技术的迅猛发展,以因特网代表的信息技术革命给图书馆带来了新的发展契机,同时,也给图书馆带来了前所未有的冲击和挑战。图书馆是一个向读者提供文献信息为目的的服务性机构,因而,图书馆的管理者应该树立人性化管理理念,构建完善的服务体系。优质的人性化服务是图书馆现代化建设的重要标志之一。 With the rapid development of higher education and science and technology in our country, the revolution in information technology represented by the Internet has brought new opportunities for the development of libraries. At the same time, it has also brought unprecedented challenges and challenges to libraries. Library is a service organization that provides readers with the purpose of documentary information. Therefore, the manager of library should establish humanized management idea and construct a perfect service system. High-quality human services is one of the important symbols of the modernization of the library.