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青岛东风日产海友专营店自2005年开始在东风日产乘用车用户中聘请售后服务监督员,专营店采取定期座谈的方式,请日产车的用户为海友专营店找问题、挑不足、谈感受,从而使专营店不断提高自身服务质量。通过座谈拉近了客户与服务商的距离,使日产的“五个安心”得到了充分体现。同时为回报客户,海友专营店也在随后的服务中为客户提供了部分优惠。目前海友专营店为了能够进一步广泛听取客户的意见,计划扩大监督员范围,只要是东风乘用车用户均可成为海友专营店的服务监督员,同时还享有 VIP 会员资格的
Qingdao Dongfeng Nissin Hiyou franchise stores since 2005, Dongfeng Nissan passenger car users to employ after-sales service supervisors, franchise stores to take regular discussions, please Nissan car users for Hiyou franchise stores to find problems, lack of pick, talk Feel, so franchise stores continue to improve their service quality. Through the discussion to narrow the distance between customers and service providers, Nissan’s “five peace of mind” has been fully reflected. At the same time in return for customers, Hiyou franchise stores also in the subsequent service to customers with some concessions. Currently Hiyou franchise stores in order to be able to further listen to the views of customers, plans to expand the scope of supervisors, as long as the Dongfeng passenger car users can become Hiyoshi franchise service supervisor, but also enjoy VIP membership