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20世纪的公共管理认为,政府行政的最大目的在于提供公共服务。随着信息时代的到来,政府服务从传统手段逐步向信息化方向发展。政府服务的资源调用量增大以及社会对政府服务的需求增加,要求政府逐步在运用信息技术的基础上建立以公众为中心的服务思路,充分运用多元信息手段,完善各服务职能环节,实现政府的职能转变,推动政府改革的进行。
In the 20th century, public administration believed that the most important purpose of government administration was to provide public service. With the advent of the information age, government services have gradually evolved from traditional means to informatization. Increasing the amount of resource calls for government services and increasing social demand for government services require the government to gradually establish a public-centered service mentality based on the use of information technology, make full use of multiple information means, improve various service functions and realize the government Change of functions, promote the government reform.