随着中国电信业的发展,新的问题又在运营商面前:资费下调后用户的话务量并没有得到显著增长,固定电话业务难道真的已经走到了山重水复疑无路的地步吗?麦肯锡公司最近在分析报告《固网该向何处淘金》中指出,电信运营商如果能把工作重点逐步从简单追求放号数量转移到在深入客户细 With the development of China’s telecom industry, new problems are faced by operators: the traffic volume of subscribers has not been significantly increased after the reduction of tariffs. Has the fixed-line business really reached the point of no return? McKinsey recently pointed out in its analysis report, “Where should the gold rush”, telecom operators if they can shift the focus of the work focus from the simple number of mobile phones to the number of customers in-depth