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在我国,随着社会的进步,医学模式与护理观念发生了极大的改变,从重视诊疗技术及过程逐渐转变为以患者为中心的医学模式。在医患关系复杂的今天,更需要医护人员增强人文情怀。1989年世界医学教育联合会《福冈宣言》提出,所有医生必须学会交流和处理人际关系的技能,缺少共情应该被看作与技术不够是一样的,都是无能力的表现。在整体护理工作中,大量的护理工作是在通过与患者的沟通中来完成的。如何有效沟通是广大护理工作者面临的问题。
In our country, with the progress of society, the medical model and concept of nursing have undergone tremendous changes, from the emphasis on diagnosis and treatment technology and process gradually into a patient-centered medical model. In the complex relationship between doctors and patients today, more need for health care workers to enhance human feelings. The 1989 World Federation of Medical Education Federation Fukuoka Declaration proposed that all doctors must learn to exchange and handle interpersonal skills. Lack of empathy should be regarded as the same as lack of technology, and all are incapable of performance. In the overall care work, a lot of care work is done through the communication with the patient. How to communicate effectively is the problem faced by the majority of nursing workers.