近些年来,媒体连篇累牍地报道“行李丢失”的消息,影响了许多人对行李运输服务的信任度。当然,这样的报道也不是没有根据的。2007年是行李丢失和延误的高峰期,每千名旅客中,就有19件行李出现了此类问题。然而,根据国际航空电讯集团(SITA)多年的跟踪调查,至2007年以来,行李运输服务质量已经有了很大的改善。过去数年中,行李运输出现问题的机 In recent years, media coverage of “baggage loss” news, affecting many people’s confidence in the luggage transport services. Of course, such reports are not without foundation. 2007 was the peak of baggage loss and delay, with 19 baggage per 1,000 passengers. However, according to years of follow-up surveys by the International Telecommunications and Telecommunications Group (SITA), the quality of baggage services has been greatly improved since 2007. Over the past few years, luggage transport problems machine