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修订后的ISO 9000:2000要求提供可计量的目标,而ISO 9000:1994对此却无明确的要求。这些质量目标的发展、计量和特性与环境管理标准ISO 14001:1996的目标是类似的。就新的质量管理标准而言,主要是根据质量控制数据、统计过程控制数据和用户满意程度监控产品质量。改善过程性能的有利工具是ISO 9000:2000中提出的PLAN-DO-CHECK-ACT系统。通过对这些数据的整理、分析和利用,不仅耐火材料生产厂可以不断地改进其生产过程,也可使应用耐火材料的工业部门(钢铁和有色金属冶炼部门、水泥和石灰工业、玻璃和陶瓷制造部门等)不断改善其生产过程。
The revised ISO 9000: 2000 requires measurable goals, and ISO 9000: 1994 does not have a clear mandate on this. The development, measurement and characterization of these quality objectives are similar to those of the environmental management standard ISO 14001: 1996. In terms of the new quality management standards, the quality of products is mainly monitored on the basis of quality control data, statistical process control data and user satisfaction. An advantageous tool to improve process performance is the PLAN-DO-CHECK-ACT system proposed in ISO 9000: 2000. Through the collation, analysis and utilization of these data, not only refractory plants can continuously improve their production processes, but also enable the industrial sector using refractory materials (iron and steel and non-ferrous metal smelting sector, cement and lime industry, glass and ceramics manufacturing Departments, etc.) continue to improve its production process.