1VIP客户关系管理在企业的客户中,往往极少数的客户创造了企业最大份额的利润,这类极少数客户被称为关键客户,或者VIP客户。这些客户被认定为客户关系管理的对象之一,代表的是企业客户群中最有价值的部分。如何服务和维 1VIP Customer Relationship Management Of the business customers, a very small number of customers often create the largest share of corporate profits, such a handful of customers are called key customers, or VIP customers. These customers are identified as one of the objects of customer relationship management and represent the most valuable part of an enterprise customer base. How to service and maintenance