在当前社会背景下,医患矛盾日益凸显,医务人员面临着前所未有的职业紧张。作者通过概述职业紧张对医务人员身心健康及服务质量的影响,评价职业紧张的影响因素,为医院管理者改进管理方法,促进提高医务人员的心理生理健康,提高医务人员的生命质量和医疗服务质量,促进社会和谐提供依据。 Under the current social background, contradictions between doctors and patients have become increasingly prominent, and medical personnel are facing unprecedented occupational tensions. By summarizing the impact of occupational stress on the physical and mental health and service quality of medical staff, the author evaluates the influencing factors of occupational stress, improves the management methods for hospital managers, promotes the mental and physical health of medical staff, improves the quality of life and quality of medical staff , To promote social harmony to provide the basis.