论文部分内容阅读
优质服务是供电企业树立良好社会形象的重要工作。作为电力服务行业,不仅要让客户有电用,更为关键的是要让客户用上质优、安全、可靠的电,让客户感受到方便、快捷、满意的服务。弥勒供电有限公司继2013年服务礼仪展示、窗口形象展示之后,2014年着力在提升技能促进优质服务有序落地上下功夫。理念强基础技能促服务弥勒公司共有14.37万用电客户,11个营业网点,主要负责14余万用电客户的新装、增容业务、电费收缴、用电咨询等工作。紧扣“服务永无止境”、“以客户为中心”的理念,为让服务工作更加优质、方便、规范、快捷,弥勒公司持续开展营业窗口和营业人员“四亮四评”主题实践活动,将“四亮四评”活动落实推广到各供电所,同时
Quality service is the power supply enterprises to establish a good social image of the important work. As the electric power service industry, not only should the customers be provided with electricity, but also the key is to let the customers use the high quality, safe and reliable electricity so that the customers can feel convenient, fast and satisfactory service. Maitreya Power Supply Co., Ltd. following the 2013 service etiquette display, the window image display, in 2014 focused on improving skills to promote quality services in an orderly manner. Philosophy and strong basic skills to promote service Maitreya a total of 143,700 customers, 11 outlets, mainly responsible for more than 140,000 customer electricity installed, capacity expansion, electricity collection, electricity consulting and so on. “Customer-centric ” philosophy, to make service work more quality, convenience, standardize, fast, Maitreya continued business window and sales staff “Theme of practical activities, the ” four bright four assessment "implementation of the activities to promote the power supply, at the same time