目的:分析人性化管理模式在医院门诊药房管理中的有效性?方法:我院门诊自2020年1月起转变传统管理模式，抽取2020年1-12月进行人性化管理模式的研究对象50例，将其作为观察组;抽取2019年1-12月进行传统管理模式的研究对象50例，将其设为对照组，比较进行人性化管理模式前后工作人员的工作效率，并比较进行人性化管理模式前后工作人员的满意度以及患者满意度?结果:①观察组工作人员工作优良率为90%，对照组工作人员工作优良率为40%，组间数据对比具有统计学意义(P<0.05);②观察组工作人员为100%，对“,”Objective: To analyze the effectiveness of the humanized management model in the management of hospital outpatient pharma-cies. Methods: The outpatient department of our hospital has changed the traditional management model since January 2020， and selected 50 re-search subjects who underwent a humanized management model from January to December 2020， and regarded them as the observation group;ex-tracted from January to December 2019 for traditional management Fifty subjects of the model were set as a control group to compare the work effi-ciency of the staff before and after the humanized management model， and compare the staff’s satisfaction and patient satisfaction before and after the humanized management model. Results: ①The excellent work rate of the staff in the observation group was 90% ， and the excellent work rate of the staff in the control group was 40%.The data comparison between the groups was statistically significant (P 0.05);②The staff in the ob-servation group was 100%，and the control work Personnel satisfaction is 60%，and the comparison of data between groups is statistically signifi-cant ( P <0.05); ③The satisfaction of patients in the observation group is 95% ， and the satisfaction of patients in the control group is 80% ， and the comparison of data between groups is statistically significant (P<0.05). 0.05).Conclusion: The use of humanized management mode in the hospital outpatient pharmacy management can improve the work efficiency of the staff， and at the same time contribute to the improvement of their satisfaction.