英国的公众经常打电话给医院急症室进行医学咨询。以往这些电话通常由护士处理而不做书面记录。目前英国急症医学会己制定了处理这些咨询电话的指导准则，卫生当局也推荐应用正式的电话咨询系统。急症室的工作人员也有发展这方面程序的要求。在不同环境下电话咨询都可能是处理 The British public often call the hospital emergency department for medical consultation. In the past these telephones were usually handled by nurses without written records. At present, the British Emergency Medical Association has established guidelines for handling these consultations. Health authorities also recommend the use of a formal telephone consultation system. A&E staff also have requirements for the development of procedures in this area. Phone consultation may be handled in different environments