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目的:探讨品管圈活动在提高基层医院120与院内急诊衔接规范率中的应用效果。方法:开展品管圈活动,进行调查现况、要因分析、真因验证、拟定对策并实施,比较活动前后各环节的改善成效。结果:实施品管圈活动后,浙江省长兴县中医院120与院内急诊衔接规范率由改善前的75.68%上升到93.71%,目标达标率115.73%。结论:运用品管圈活动提高了基层医院120与院内急诊衔接的规范率,进一步规范了衔接流程,缩短了衔接时间,为抢救患者赢得了时机,提高了患者满意度。
Objective: To explore the application effect of quality control circle activities in improving the standardization rate of primary hospital emergencies in 120 primary hospitals. Methods: Carrying out quality control circle activities, carrying out investigation, analyzing the causes, verifying reasons, formulating countermeasures and implementing them, and comparing the improvement results before and after the activities. Results: After the implementation of QC activities, the regulatory rate of emergency dialysis in Changxing County Hospital of Zhejiang Province increased from 75.68% before improvement to 93.71% and the target compliance rate reached 115.73%. Conclusion: The quality control circle improves the standardization rate of primary hospital 120 and hospital emergency department, further standardizes the connection process, shortens the connection time, and wins the opportunity for the rescue of patients and improves patient satisfaction.