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当前,电力改革加速和经济新常态带来的压力不断显现,电力增供扩销举步维艰,政府、社会和用户对供电服务的期望越来越高,迫切需要电力企业转变服务理念,整合服务资源,创新服务举措。在“互联网+”背景下,国网浙江省电力公司在嘉兴试点构建以客户需求为导向、以客户满意为目标,方便、快捷、高效的业务报装服务新模式——供电服务调度快速响应作业(简称快响作业)模式,持续提升优质
At present, the pressure brought by the acceleration of power reform and the new normal of economy is constantly emerging. Power supply and demand expansion is struggling. The government, society and users are expecting more and more power services. It is imperative for power companies to change their service concept, integrate service resources, Innovative service initiatives. Under the background of “Internet + ”, State Grid Zhejiang Power Company piloted in Jiaxing to build a new mode of business newspaper service that is customer-oriented and customer-satisfaction-convenient, fast and efficient-fast dispatching of power supply service Response operations (referred to as quick ringing) mode, continue to improve quality