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目的探讨护理风险管理在护理管理中的应用效果。方法加强护理人员培训,加强护理人员风险意识培养,完善护理管理制度,强化护理人员服务意识,提升对风险因素的的处理能力和观察能力。结果我院自加强了护理风险管理后,各科室的护理纠纷发生率逐步下降,患者满意度逐年上升,护理人员的技能熟练掌握程度,服务态度、沟通能力、责任心、应急能力均有了明显提升。结论应用风险管理可提高护理质量,提高患者对护理工作的满意度,有效地降低医疗风险和事故的发生。
Objective To explore the application effect of nursing risk management in nursing management. Methods The training of nurses was strengthened, the risk awareness of nursing staff was enhanced, the nursing management system was improved, the service awareness of nursing staff was strengthened, and the handling and observation ability of risk factors was enhanced. Results In our hospital, since the strengthening of nursing risk management, the incidence of nursing disputes among different departments gradually decreased. Patient satisfaction increased year by year. Nurses’ skilled mastery, service attitude, communication skills, sense of responsibility and emergency response ability were all obvious Enhance. Conclusion The application of risk management can improve the quality of care, improve patient satisfaction with nursing work, and effectively reduce the occurrence of medical risks and accidents.