在高科技客户服务的竞争中,北美一级铁路迅速滑落至仅次于其它行业的地位,现在通过使用Internet:呼叫中心、交互式语音应答系统和电子数据交换,客户能够进行多项业务处理——所有这一切只需按一下按扭,而且在某些情况下根本无需客户服务员的帮助。 In the competition for high-tech customer service, North American Class 1 railroads quickly slipped to second only to other industries and customers now have multiple business processes through the use of the Internet: call centers, interactive voice response systems and electronic data interchange - - all with just a click of a button, and in some cases without the help of a client attendant.