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近年来,随着高压业扩报装(供电电压为1000伏及以上)流程逐步规范,业扩接电时间却被拉长,不仅影响电力用户无法在预期内开展生产经营活动,还制约了公司售电量的增长,降低了优质服务质量,影响供电企业形象。高压业扩报装存在的问题随着“三不指定”工作的不断深入,原有的管理模式与现行要求已经不能匹配,发现主要是有三方面因素构成。一是客户经理制不完善。调查2012年1~3月在途流程跟踪情况及用户遇到问题的解决情况,在
In recent years, as the high-pressure industry expansion equipment (supply voltage of 1000 volts and above) the process of gradually standardizing industry expansion time has been extended, not only affect the power users can not be expected in the production and operation activities, but also restricted the company Sales growth, reducing the quality of service, affecting the power supply company image. With the deepening of the “three non-designated” work, the existing management model and the existing requirements have been unable to match, found that there are three main factors. First, the client manager system is imperfect. To investigate the process of tracking the progress of the process from January to March in 2012 and the solution to the problems encountered by the users,