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目的了解社区老年人对护理工作的满意度及其影响因素,旨在为社区老年人护理管理工作提供参考。方法本研究于2015年8—10月采用多阶段分层随机抽样的方法,抽取潍坊市社区老年人1 208人进行问卷调查,了解其对社区护理服务的满意度,并对其影响因素进行相关性分析和多因素Logistic回归分析,P<0.05为差异有统计学意义。结果老年人对社区护理服务的综合满意率为63.0%,社区护理人员服务态度和社区卫生服务中心环境是社区护理服务的主要影响因素。结论在社区护理服务过程中,要提高护理服务态度;在社区卫生服务中心建设中,要注重老年人在生理、心理、行为等方面的特殊变化,应站在前来就诊的老年人的立场来思考问题,需要充分考虑到老年人的需求和期望。
Objective To understand the satisfaction of elderly people in community and their influencing factors, and to provide reference for the nursing management of community elderly. Methods This study conducted a questionnaire survey among 1 208 elderly people in Weifang from August to October in 2015 to find out their satisfaction with community nursing services and related factors Sex analysis and multivariate Logistic regression analysis, P <0.05 for the difference was statistically significant. Results The overall satisfaction rate of community nursing service was 63.0%. The community nursing service attitude and community health service center environment were the main influential factors of community nursing service. Conclusion In the process of community nursing service, we should improve the attitude of nursing service; in the construction of community health service center, we should pay special attention to the special changes of the elderly in physical, psychological and behavioral aspects, and should stand on the position of the elderly Thinking about the problem needs to take full account of the needs and expectations of the elderly.