高职专业核心课程在整个课程体系中占有重要地位,是决定人才培养规格和素质的关键因素。课程的教学改革应根据技术领域和职业岗位群的任职要求,参照相关的职业资格标准,建立突出职业能力培养的课程标准,规范课程教学。本文以高职电子商务专业核心课程《电子商务客户服务》为例,阐述基于工作过程系统化,以项目任务为载体,对课程进行整体设计的方法。 The core curriculum of higher vocational education occupies an important position in the whole curriculum system and is the key factor that determines the specifications and qualifications of personnel training. The teaching reform should be based on the technical field and occupational position group’s job requirements, with reference to the relevant professional qualification standards, the establishment of outstanding occupation ability training curriculum standards, standardize curriculum teaching. This article takes the e-commerce customer service of core course of e-commerce in higher vocational colleges as an example to illustrate the method of systematic design of the course based on systematization of work process and project task as carrier.