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医院门诊部是医院的“窗口单位”和重要组成部分,其建设与管理是一项复杂的系统工程。文章以服务宗旨、服务质量为内容阐述了在医院实施“窗口工程”的主要做法和取得的成果,以达到总结经验、不断提高门诊医教研和管理工作的水平。
The outpatient department of the hospital is the “window unit” and an important part of the hospital. Its construction and management is a complex system project. The article expounds the main practices and results achieved in the implementation of the “window project” in hospitals with the purpose of service and quality of service, in order to achieve a summary of experience and continuously improve the level of outpatient medical teaching and research and management.