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什么叫名牌电脑?消费者花钱购机时往往只关注机器本身的质量功能。其实电脑这种技术商品的使用价值很大一部分来自供应商的售后服务保障体系。这就是行家所说的“买电脑买得就是服务”。 外国品牌机中,最早进入中国市场的AST公司,10年来在中国市场辛勤经营。他们始终把销售网络与维修服务和技术支持网络“双网”并举。十年磨砺,AST服务的内涵和外延不断积累扩展,并在实力的基础上,制订了’96服务年计划。 两年前,AST向中国用户提出了“3+3”承诺,即AST用户购机起三年内免备件费、免维修服务费,这一
What brand-name computers? Consumers spend money to buy machines often only concerned about the quality of the machine itself. In fact, the use of computer technology, a large part of the value of goods from the supplier’s after-sales service support system. This is what experts call “buy a computer to buy is service.” Among the foreign brand machines, AST, the first company to enter the Chinese market, has been operating hard in the Chinese market for 10 years. They have always been the sales network and maintenance services and technical support network “double net” simultaneously. Ten years of sharpening, AST service connotation and extension continue to accumulate and expand, and on the strength, based on the development of ’96 service year plan. Two years ago, AST made “3 + 3” promise to Chinese users, that is, AST users purchased their aircraft within three years from the free spare parts fee and maintenance free service fee