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导游工作千头万绪,导游服务的对象来自世界各地的不同阶层,导游服务的场合复杂多变,这种工作特点决定了导游服务技能是每位导游人员必须熟练掌握的工具。“共情”能力通常是指在人与人交往中发生的一种积极的感觉能力,是一种能设身处地体验他人处境,从而达到感受和理解他人情感的能力,它是社交中的重要能力之一。因而在带团过程中,掌握导游服务技能,学会“共情”能力,使得导游能积极地与游客进行更好的沟通与交流,从而更好地完成导游工作。
Tour guides a multitude of things, guide service targets from all walks of life around the world, tour guide services complex situations, this feature determines the tour guide service skills is that every tour guide must master the tools. “Empathy ” ability usually refers to a positive sense of ability that occurs in the interaction between people, is a ability to experience the situation of others, so as to achieve feelings and understand the feelings of others, it is important in social One of the abilities. Therefore, during the process of conducting a tour, mastering the tour guide service skills and learning the ability of “empathy” enables tour guides to actively communicate and exchange with tourists more actively to complete the tour guide work.