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绩效卓越的公司对其运营策略精雕细琢,积极地加以改进,并且通过聚焦于少数关键性的运营杠杆—尤其是对于客户生命周期的管理,实现持续性增长
Performance-driven companies crave and proactively improve their operational strategies and achieve sustained growth by focusing on a handful of key operational leverages-especially for managing the customer lifecycle