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参考咨询是图书馆对读者在利用文献和寻求信息方面提供帮助的工作,属于读者服务工作的范畴,是图书馆开展读者服务的重要途径。近年来,在全球信息资源共享的网络环境下,读者对信息的需求无论从广度上还是深度上都有了极大的变化,传统的咨询服务已不能满足要求。因此,网络环境下的高校图书馆参考咨询工作亦被赋予了新的内容,如何在新的信息环境下更好地开展图书馆的参考咨询工作,将直接影响到图书馆未来的可持续发展。
Reference Consultation Library is the library to readers in the use of literature and information to help provide the work, belong to the scope of the reader service, is an important way for readers to carry out library services. In recent years, under the network environment of global information resources sharing, readers’ demands for information have greatly changed both in breadth and depth, and traditional consulting services can no longer meet the requirements. Therefore, under the network environment, the reference work of university library has also been given new content. How to carry out the reference work of libraries better under the new information environment will directly affect the future sustainable development of the library.