文章以政府电子信息服务的定义和内容为基础,根据SERQUAL模型的差值理念,从公众需求期望的视角出发,构建政府电子信息服务的公众期望模型,并用价值理论与关系定律原理计算吻合度,为下一步运用实证数据对概念模型的验证、指标体系的修正提供理论指导。 Based on the definition and content of government electronic information service, based on the difference concept of SERQUAL model, this paper constructs the public expectation model of government electronic information service from the perspective of public demand expectation, and calculates the coincidence degree by using the value theory and the principle of relationship law, It provides the theoretical guidance for the next step of using empirical data to verify the conceptual model and amend the index system.