随着速递、金融、物流等商业买方市场越来越成熟,客户正开始享受着前所未有的丰富选择和热情礼遇。由于有比较和选择的权利,也有了自由选择的条件,客户没有多少理由要对提供某一业务或服务的特定企业保持忠诚,于是企业往往花大量的资金和精力去争取新客户、挽留老客户。能否维? With courier, finance, logistics and other commercial buyer market more mature, customers are beginning to enjoy the unprecedented rich choice and hospitality. Due to the right to compare and choose, there are also free choice conditions. There is not much reason for the customer to be loyal to the specific enterprise that provides a certain business or service. Therefore, enterprises often spend a lot of money and energy to win new customers and retain old customers . Can Victoria?