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导游工作在旅游接待过程中的核心和纽带地位使得导游的重要性日益突出,但导游所承受的各种巨大压力,使其工作倦怠的问题日益突出,文章通过文献分析及对浙江省269名导游人员社会支持和工作倦怠状况的调查,并采用因子分析、单因素方差分析和相关分析等方法,对导游工作倦怠与其社会支持之间的相关性进行分析,对改善导游社会支持状况,缓解导游工作倦怠提出建议。
The importance and importance of tour guides are becoming more and more prominent as the core and link status of tour guides in the process of tour reception. However, the huge pressure exerted by tour guides has made their job burnout increasingly prominent. Through literature analysis and analysis of 269 tour guides Personnel social support and job burnout survey, and using factor analysis, one-way analysis of variance and correlation analysis methods to guide the relationship between job burnout and social support for the analysis, to improve the social status of tour guides to ease the tour guide Burnout to make suggestions.