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“满意度”是通过评价分值的加权计算,得到测量满意程度(深度)的一种指数概念。目前国际上通行的测评标准即为CSI(用户满意度指数),而家电用户满意度指数即为HACSI。
“Satisfaction ” is an index concept of measuring the degree of satisfaction (depth) by evaluating the weighted calculation of points. The prevailing international evaluation standard is CSI (Customer Satisfaction Index), while the index of consumer electronics appliances is HACSI.