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随着公安交通管理信息化融合技术的研究与深化应用,各级公安机关交通管理部门都积极推进互联网交通安全综合服务管理平台的建设应用。本文在现有交管信息化系统平台的基础上,拓展语音服务渠道,使得交管信息化水平进一步提高,阐述了12123交通安全语音服务云平台建设背景及意义,规划设计了软件部署、软件架构、网络拓扑、语音流程设计等方面的系统总体技术架构,分析阐述了座席服务系统、自助语音服务接口软件、知识库系统等方面的软件功能。
With the research and deepening application of public security traffic management information fusion technology, the traffic management departments of public security organs at all levels are actively promoting the construction and application of Internet traffic safety comprehensive service management platform. Based on the platform of the existing traffic management information system, this paper expands the voice service channel and further improves the informationization level of traffic management. The background and significance of 12123 traffic safety voice service cloud platform are expounded. The software deployment, software architecture, network Topology, voice flow design and other aspects of the overall system architecture, analysis and elaboration of the agent service system, self-service voice interface software, knowledge base system and other aspects of the software functions.