论文部分内容阅读
目的探讨门诊管理中文明优质服务示范岗建设的效果。方法在门诊各医技科室、导医、收费、急诊、体检中心等部门,将人性化措施融入服务中,开展文明优质服务,同时将示范岗建设质控检查中,患者满意度得分居最高的科室,发放流动“文明优质服务示范岗”奖牌,形成长效管理机制。结果实施文明优质服务示范岗后,患者满意度显著高于实施前(P<0.01)。结论开展文明优质服务示范岗建设,能有效提高门诊服务品质,满足患者就诊需要,促进患者满意度的提升。
Objective To explore the effect of construction of civilized quality service demonstration posts in outpatient management. Methods Outpatient medical departments, doctors, fees, emergency, medical centers and other departments will be humanized into the service measures to carry out civilized services, quality control checks at the same time demonstration of construction, the highest patient satisfaction score Department, the issuance of mobile “civilized quality service demonstration ” medal, the formation of long-term management mechanism. Results After implementing civilized quality service demonstration, patient satisfaction was significantly higher than before implementation (P <0.01). Conclusion The construction of civilized high quality service demonstration post can effectively improve the quality of outpatient services, meet the needs of patients and promote the satisfaction of patients.