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在现代国际快递企业中,客户关系已经成为企业管理中的重要组成部分,通过良好的客户关系管理,建立更加优质的国际快递企业客户关系,对于促进国际快递企业的长远发展和提升其核心竞争力有着重要作用。本文分析了当前国际快递企业客户关系管理方面存在的一些问题,并且针对这些问题提出了对于国际快递企业客户关系优化的相关措施。
In the modern international express delivery company, the customer relationship has become an important part of the enterprise management. Through good customer relationship management, the establishment of a more excellent international express delivery enterprise customer relationship is of great significance for promoting the long-term development of international express delivery enterprises and enhancing their core competitiveness Has an important role. This paper analyzes some problems existing in current international express delivery enterprise customer relationship management, and puts forward some measures for these problems to optimize the customer relationship in international express delivery enterprises.