如果你从字面上看一下CRM——客户关系管理,那么它说的就只是公司如何管理关系。但是,如果你加以思索,客户最终想要的却是被管理。他们不想被跟踪调查、被支配和分类。他们只是想 If you look at CRM literally - customer relationship management, then it's all about how companies manage relationships. However, if you think about it, what the client ultimately wants is managed. They do not want to be tracked, dominated and classified. They just think