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通过对呼叫中心建设情况的研究,论述了福田雷沃重工呼叫中心建设目标和实施思路,并详细说明了福田雷沃重工的呼叫中心平台建设方案。希望通过本论文,对同行业企业的呼叫中心建设起到借鉴作用。
Through the research on the construction of call center, this paper discusses the construction goal and implementation of Foton Lovol Heavy Industry Call Center and details the construction of the call center platform of Foton Lovol Heavy Industries. Hope that through this paper, the same industry enterprises call center construction can play a reference role.