许多人每天要为各种微不足道的冒犯说“对不起”——无意间撞到某人,或是没能扶一下门。这些道歉容易做到,通常也易于被接受,往往会得到“没关系”之类的回应。但是,当“对不起”是为了弥补很伤人的话语或行动时,它往往很难被说出口。而且,即便你本着最大的善意道歉,也可能因措辞不当而严重走偏。措辞不当的道歉不但 Many people say “misgivings” for every insignificant offensive day-by accident, hitting someone or failing to get the door open. These apologies are easy to make and usually easy to accept, often giving “no problem” responses. However, it is often hard to say it when “sorry ” is meant to make up for hurtful words or actions. And even if you apologize in the best of goodwill, you may be seriously skewed by improper wording. Ineffectively apologized not only