商场如战场,从美国陆军的知识管理实践中,我们也许能学习到一些经验甚或准则,以减少实施知识管理时遇到的诸多困扰。 1995年两架美军黑鹰战斗直升机在索马里首都上空执行维持和平任务时,被当地游击队击落,加上一些美军地面小股部队在市区被困,最终导致美军18人阵亡,现在美国政府反恐活动扩大至索马里,有关军人都需通过美国陆军特设“经 Shopping malls such as the battlefield, from the US Army’s knowledge management practices, we may be able to learn some experience or even guidelines to reduce the problems encountered in the implementation of knowledge management problems. When two U.S. Black Hawk combat helicopters carried out peacekeeping missions over the Somali capital in 1995, they were shot down by local guerrillas and some small units of U.S. ground troops were trapped in the urban areas, eventually causing the U.S. troops to kill 18 people. Now that the U.S. government is fighting terrorism Activities expanded to Somalia, the military must be through the United States Army Ad Hoc "