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在供电企业强化运维服务体系建设的探索过程中,提出围绕IT运维流程建设需要,遵循识别工作关键点的管理方法论,通过重要因素分析与结合的方式,积极推动供电企业IT服务管理从被动的基础性IT运维工作向主动的高层次IT服务管理发展。
During the exploration of strengthening the operation and maintenance service system for power supply enterprises, this paper proposes a management methodology that focuses on the construction of IT operation and maintenance process and follow the key points of identification work. Through the analysis and combination of important factors, IT service management in power supply enterprises is actively promoted from passive The basic IT operation and maintenance work to the initiative of high-level IT service management development.