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信息技术服务外包企业因其具有成本合理化、高新技术专业化具有比较优势或资源以及易于取得规模经济等特点,正在成为支持我国未来经济可持续成长的新兴行业。但是其中部分企业超快、超前的发展中面临的运营风险及损失问题却愈来愈成为阻碍其健康发展的重要制约因素。因此,对此类企业的主要运营风险的诱发因素进行剖析和有效控制显然是IT服务外包行业从业者必须高度关注的课题。文章首先阐述了IT服务外包企业经营特征及存在的风险诱发因素,然后深入分析风险因素存在的原因,最后针对运营风险及其因素,提出了若干协同管控路径或策略,以期能对进一步推动我国IT服务外包行业持续发展做出有益贡献。
Information technology service outsourcing enterprises are becoming emerging industries that support the sustainable growth of China’s economy in the future because of their advantages of cost rationalization, high-tech specialization with comparative advantages or resources, and ease of access to economies of scale. However, the operational risks and losses faced by some of the enterprises in their ultra-fast and advanced development have increasingly become an important constraint to their healthy development. Therefore, it is obvious that IT outsourcing practitioners must pay close attention to the analysis and effective control of the predisposing factors of the main operational risks of such enterprises. At first, this paper elaborates the management characteristics and existing risk-inducing factors of IT outsourcing enterprises, and then analyzes the reasons for the existence of risk factors. Finally, according to the operational risks and their factors, this paper proposes a number of coordinated management and control paths or strategies in order to further promote the IT Service outsourcing industry continued to make a useful contribution.