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春运总结大会结束后,乘务一队召开了表彰大会,表彰了在春运期间服务工作中表现优秀的“微笑天使”。这次的“微笑天使”是通过各班组成员投票选举,根据春运服务工作中“谁的微笑最多,谁的微笑最亲切,谁的微笑最让旅客满意,谁受到旅客的表扬最多”等标准评选出来的。每个“微笑天使”在上台领奖的同时,都与大家分享了微笑的心得。“微笑天使”杨文说,微笑服务最重要的是要在感情上把旅客当亲人,当朋友,与他们同欢喜,共忧伤,成为旅客的知心人。在航班中细心观察旅客需求,
Spring Festival concluded After the conference ended, the crew held a commendation ceremony for the first team, in recognition of the service during the Spring Festival performance outstanding “smile angel ”. This “smile Angel ” is voted by all members of the squad, according to the Spring Festival transport service “Who’s the most smile, who smile the most cordial, whose smile most satisfied with the traveler, who received the most passengers ”And other criteria selected. Each “Smile Angel ” to accept the award at the same time, all share a smile with everyone’s experience. “Smile Angel ” Yang Wen said that the most important thing is to smile service to tourists as loved ones, as friends, happy with them, a total of sad, become the traveler’s heart. Carefully observe the passenger demand in the flight,