在消费者而非产品成为稀缺资源的现代社会,权利正从生产者向消费者转移,以客户为中心的经营理念应运而生,创新和服务逐渐成为整个经济的价值核心。制造业服务化的根本动力是市场需求由“产品”向“产品+服务”转变。制造业的客户不再满足于实物产品的提供,还需要与产品相关的服务。同时,产品技术含量更高、功能更加复杂,也引发了客户对服务的需求。制造业服务化的趋势意味着制造企业服务创新的重要性日益凸显,服 In the modern society where consumers, rather than products, become scarce resources, rights are shifting from producers to consumers, and customer-centered management concepts emerge as the times require. Innovation and service have gradually become the core value of the economy as a whole. The fundamental driving force of manufacturing service is the change of market demand from “product ” to “product + service ”. Manufacturing customers no longer satisfied with the provision of physical products, but also related to product-related services. At the same time, higher technology products, more complex functions, but also lead to customer demand for services. The trend of service-oriented manufacturing means that the importance of service innovation in manufacturing enterprises has become increasingly prominent