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电子邮政包括邮政电子商务系统与邮政客户服务中心两大功能平台。邮政 客户服务中心为邮政电子商务系统提供电话接入手段及意向定单的人工干预处 理；邮政电子商务系统为邮政客户服务中心提供接入方式及在线支付手段。 １８５邮政客户服务中心：“１８５”服务专线是１９９７年
E-post, including postal e-commerce system and postal customer service center two major functional platforms. Post customer service center for the post e-commerce system to provide telephone access means and intention of the manual intervention intervention; postal e-commerce system for postal customer service center to provide access and online payment means. 185 postal customer service center: “185” service hotline is in 1997