在以客户需求为导向的时代,邮政面对的是越来越挑剔的客户,如何实现转型发展呢?过去的计划经济时代,市场产品短缺,产品只要能生产出来就能卖出去。那时候,老百姓买一台电视都要托关系、找门路,甚至连订阅一份《参考消息》之类的报纸,都要凭介绍信才能办理。在那个年代,所有的企业都围绕产能打转转,不断追求产能规模的提升,却忽视了质量问题,技术和人才要素不被重视,粗放式的资源密集型、劳动密集型企业成为市场主流。进入商品导向时代,消费趋势由卖方市场转入买方市场。不少企业为了生存和发展,开始关注产品质量、研究市场需求。市场 In the era of customer demand-oriented, postal is facing more and more critical customers, how to achieve the transformation and development? In the era of the planned economy, the market shortage of products as long as the product can be produced to sell. At that time, people would like to buy a TV to ask for a relationship and look for a way out. Even subscribing to a newspaper like “Reference News” should be handled by a referral letter. At that time, all the enterprises revolved around the production capacity and continued to pursue the improvement of the scale of production capacity. However, they ignored the quality problems, the technical and personnel elements were not taken seriously, and the extensive resource-intensive and labor-intensive enterprises became the market mainstream. Into the commodity-oriented era, consumer trends from the seller’s market into the buyer’s market. Many enterprises in order to survive and develop, began to pay attention to product quality, market demand. market