从菲律宾人质事件处理过程的重大失误中,可以透视出政府公共危机管理中存在的许多问题,也给我们以汲取教训的启示。要加强和完善法律制度;健全公共危机应急决策机制;加强综合协调机构的运作能力;完善社会预警体系;要建立公共危机善后管理与评估机制,以圆满处理危机善后工作。 From the major mistakes in the handling of hostage incidents in the Philippines, we can see many problems existing in the government’s public crisis management and also give us some enlightenment on lessons learned. It is necessary to strengthen and improve the legal system; improve the emergency decision-making mechanism for public crises; strengthen the operational capacity of the comprehensive coordinating body; improve the social early warning system; and establish a post-crisis management and assessment mechanism for public crises so as to satisfactorily handle the aftermath of the crisis.