不准讲低级庸俗、生硬唐突、讽刺挖苦、欺骗糊弄、有损他人人格、伤害他人自尊心的语言。与工作对象沟通时,一般应讲普通话,当工作对象听不懂普通话时,可使用工作对象能听懂的语言或语种。称呼工作对象要用“小姐”、“先生”、“女士”、“同志”等尊称,对工作对象提出要求时要用“您好”、“请”、“谢谢”等语。接打办公电话时,一般应遵守下列规定: (一)拿起电话筒后应先使用“您好”礼 Not allowed to speak vulgar vulgarity, blunt absurd, ironic sarcasm, deceive deceive, detrimental to others personality, hurt others self-esteem language. Communicate with the work object, generally speaking Putonghua, when the work object can not understand Putonghua, you can use the work object can understand the language or language. Call the work object to use “miss”, “sir”, “lady”, “comrade” and other honorary claims to the work object to use “hello”, “please”, “thank you” and other languages. When making a business phone call, you should generally observe the following rules: (1) You should use “Hello” gift after picking up the phone