论文部分内容阅读
11月19日晚,中国质量万里行促进会“质量万里行采访团”雨夜出击申城,暗访申城24小时热线服务状况。 中国人保、平安保险、太平洋保险、中华联合四家保险公司的保险接报案服务热线受到“光顾”,车险理赔质量接受检验。 平安产险上海分公司95512全天侯24小时服务接报案座席及时受理了“报案”,并运用三方通话第一时间内将“案件”调度给当日值班定损员。定损员迅速赶往“事故”地点,从22.17分接到“报案”至定损员到达“事故”现场,仅用时26分钟。 质量万里行促进会工作组对
On the evening of November 19, the “Quality Wandering Interview Team” of China’s Mass Rapid Building Society hit Shangcheng on a rainy night and unannounced visits to Shanghai’s 24-hour hotline service. China PICC, Ping An Insurance, Pacific Insurance, China United Insurance Company’s four insurance companies receive the service hotline received “patronage”, auto insurance claims quality to be tested. Ping An Property & Casualty Shanghai Branch 95512 All-day 24-hour service reception report promptly accepted the “report”, and the use of three-way calls the first time the “case” to the scheduled duty on duty. Fixed loss members quickly rushed to the “accident” location, from 22.17 points to “report” until the loss member arrived “accident” scene, only 26 minutes. Quality Improvement Association Task Force