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如今的软件厂商们纷纷把眼光瞄向了商业服务,想把发展重点从单纯的产品开发、销售转移到以服务为主体的市场运作中来,而这个领域也恰恰聚集了巨大的挖掘潜力和资金回报。当前随着软件市场的进一步分化和功能的不断拓展,厂商们软件服务大致可分为两种方式:产品服务和应用服务。服务的方式分为电话咨询服务、上门解决服务和网络提供服务。产品服务一般是企业级应用软件的服务,无论是财务、商务、人事,还是ERP、CRM,都需要厂商提供产品的售前和售后服务。售前服务主要包括产品功能的演示、应用方案的提供和操作环境的实施:售后服务则包括操作人员的培训、后台数据的维护和定向应用的开发。
Today’s software vendors have focused their attention on business services. They want to shift their development focus from pure product development and sales to market operations with service as the main body. This area has also gathered tremendous potential for excavation and funding. Return. Currently, with the further differentiation of the software market and the continuous expansion of functions, vendors’ software services can be roughly divided into two modes: product services and application services. The services are divided into telephone consulting services, on-site solution services, and network-based services. Product services are generally enterprise-level application software services. Whether it is finance, business, personnel, or ERP, CRM, all require vendors to provide product pre-sales and after-sales services. Pre-sale services mainly include the demonstration of product functions, the provision of application solutions, and the implementation of operating environments. After-sales services include the training of operators, the maintenance of back-end data, and the development of targeted applications.