无论是人们在饭店用餐还是在医院药房配药,有关服务人员都会根据配料单的品种、数量进行配置并且发到消费者的手中,这种方法通俗称为“跟单对照”法。根据同理,如果我们在为旅客办理行李托运的服务中采取这种方法,就可能避免或者减少旅客行李破损遗失的投诉。民航服务质量管理中的旅客行李破损遗失的投诉是困绕航空公司提高服务质量和增强经济效益的重要因素,虽然各大航空公司都将提高服务质量、争夺更多的客源,开发各种特色服务项目等作为公司重要的发展战略和竞争手段,但各大航空公司服务质量管理中存在着诸多的旅客行李破损遗失问题除航班延误无 Whether people dine in the hotel or pharmacy in the hospital pharmacy, the service staff will be based on the variety of batches of single, the number of configuration and sent to the hands of consumers, this method is commonly known as “with the single control ” method. By the same token, if we do this in the service of baggage for passengers, it is possible to avoid or reduce complaints of loss of baggage of passengers. Complaints about the loss of passenger baggage in the service quality management of civil aviation is an important factor that distracts airlines from improving service quality and enhancing economic efficiency. Although all major airlines will improve service quality, compete for more tourists and develop various characteristics Service projects as the company’s important development strategy and competitive means, but the major airlines service quality management, there are many passenger baggage damage loss except flight delays