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护理服务文化是在为人们提供服务、护理的实际过程之中,所产生的全部物态服务文化和意态服务文化的总和,属于医院文化的一部分。医院文化是由医院的物质文化、行为文化、制度文化和精神文化4个方面组成。而护理服务文化的建设宗旨是以病人为中心,更多体现了医院人性化的一面,有利于医院文化的建设,有利于医院将来的良好发展。
Nursing service culture is the sum of all physical service culture and voluntary service culture generated in the actual process of providing services and nursing for people and is part of the hospital culture. Hospital culture is composed of hospital material culture, behavioral culture, institutional culture and spiritual culture. The purpose of the construction of nursing service culture is to take the patient as the center, more embodies the humanized aspect of the hospital, is conducive to the construction of the hospital culture, is conducive to the hospital’s good development.