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目的探讨提供优质、高效的服务提升服务满意率的举措。方法从影响服务满意率的主要原因入手,转变服务模式,变等待服务为主动服务。结果本着“以人为本”的服务理念,改变服务模式,使复印审批合格率得到了显著提高,不仅缩短了复印的等候时间,减轻了窗口服务的压力,同时提高病案复印窗口服务满意率。结论新举措的实施,既方便了复印者,又有效的提高了服务效率和服务质量,对服务满意率的上升起着至关重要的作用。
Objective To explore measures to provide quality and efficient services to improve service satisfaction. The method starts with the main reason that affects the service satisfaction rate, changes the service mode, waits for the service to take the initiative service. The results of the “people-oriented” service concept, change the service mode, the copy approval rate has been significantly improved, not only shorten the waiting time for copying, reducing the pressure on the window service, while improving service satisfaction rate of the case copy window. Conclusions The implementation of the new measures not only facilitates photocopying, but also effectively improves service efficiency and service quality, which plays an important role in raising the rate of service satisfaction.